Effective Date: October 20, 2025
Last Updated: October 20, 2025

At J&B Home Renovations Inc., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jandbhomerenovations.com or use our roofing and home improvement services in Chicago and surrounding areas.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you.

Personal Information You Provide

When you interact with J&B Home Renovations Inc., we may collect personal information that you voluntarily provide, including:

Contact Information:

• Full name
• Home address and service location
• Email address
• Phone number (mobile and/or landline)
• Preferred contact method and times

Project Information:

• Property details and specifications
• Type of service requested (roofing, gutters, siding, remodeling)
• Project preferences and requirements
• Photos of your property (if provided)
• Insurance information (for insurance claim projects)

Payment Information:

• Billing address
• Payment method details (processed securely through our payment processors)
• Transaction history

Communication Records:

• Emails, text messages, and phone call records
• Customer service inquiries and responses
• Feedback, reviews, and testimonials
• Appointment scheduling information

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

Technical Information:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Referring website URLs
• Pages viewed on our website
• Time and date of visits
• Time spent on pages
• Links clicked

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. See Section 8 for more details about cookies.

Information from Third Parties

We may receive information about you from:

• Insurance companies (when processing storm damage claims)
• Material suppliers and manufacturers (for warranty registration)
• Review platforms (Google, Yelp, BBB)
• Social media platforms (if you interact with our pages)
• Marketing and analytics service providers

2. How We Use Your Information

J&B Home Renovations Inc. uses the collected information for various purposes:

To Provide Services

• Schedule and conduct free roof inspections
• Prepare accurate estimates and proposals
• Execute roofing, gutter, siding, and remodeling projects
• Communicate project updates and timelines
• Process payments and maintain billing records
• Provide warranty support and follow-up services

To Improve Customer Experience

• Respond to your questions and support requests
• Send appointment reminders and confirmations
• Provide maintenance tips and seasonal recommendations
• Request feedback on completed projects
• Customize our services to your preferences

For Business Operations

• Maintain accurate business records
• Analyze website traffic and user behavior
• Improve our website functionality and content
• Train our staff and contractors
• Comply with legal and regulatory requirements

For Marketing Communications (With Your Consent)

• Send promotional emails about our services
• Share seasonal offers and special promotions
• Provide educational content about home maintenance
• Announce new services or service area expansions
• Request reviews and testimonials

You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

3. Legal Basis for Processing (Where Applicable)

We process your personal information based on:

• Consent: When you agree to receive marketing communications or provide optional information
• Contract Performance: To fulfill our service agreements with you
• Legal Obligation: To comply with Illinois and federal laws, including tax and business licensing requirements
• Legitimate Interests: To operate our business, improve services, and prevent fraud

4. How We Share Your Information

J&B Home Renovations Inc. does not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers and Business Partners

We share information with trusted third parties who assist in our operations:

• Material Suppliers: To order and deliver roofing materials, gutters, and siding
• Subcontractors: Licensed professionals who assist with specific project tasks
• Payment Processors: To securely process credit card and financing transactions
• Scheduling Software: To manage appointments and customer communications
• Email Service Providers: To send service-related and marketing emails
• Analytics Providers: To understand website usage and improve user experience

All third parties are contractually required to protect your information and use it only for specified purposes.

Insurance Companies

For storm damage and insurance claim projects, we share:

• Damage assessment reports and photos
• Repair estimates and scopes of work
• Project completion documentation

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Respond to government requests
• Enforce our Terms and Conditions
• Protect our rights, property, and safety
• Prevent fraud or illegal activities
• Protect the rights and safety of our customers and employees

Business Transfers

If J&B Home Renovations Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified of any such change.

With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it:

Security Measures:

• Secure SSL encryption for website data transmission
• Restricted access to personal information (employees and contractors on a need-to-know basis)
• Regular security assessments and updates
• Secure storage of physical and digital records
• Password-protected systems and encrypted databases
• Secure disposal of outdated records

Important Notice: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain industry-standard protections.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Customers: We retain information during your project and for at least 7 years after completion for:

• Warranty service and support
• Legal and tax compliance
• Business record-keeping requirements

Marketing Database: If you’ve consented to marketing communications, we retain your contact information until you unsubscribe or request deletion.

Website Visitors: Analytics and cookie data are typically retained for 12-24 months unless you clear your browser cookies.

After retention periods expire, we securely delete or anonymize your information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Update your contact preferences

Deletion

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Ongoing warranty obligations
• Legitimate business needs

Opt-Out Rights

You can:

• Unsubscribe from marketing emails (click “unsubscribe” in any email)
• Opt out of text message communications (reply STOP)
• Request removal from our contact database
• Disable cookies through your browser settings

Data Portability

You may request a copy of your personal information in a portable format.

Objection and Restriction

You may object to certain processing activities or request restrictions on how we use your information.

To Exercise Your Rights: Contact us at (773) 968-1331 or email us through our website contact form. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and track usage.

Types of Cookies We Use

Essential Cookies: Required for website functionality (cannot be disabled)

• Session management
• Security features
• Form submissions

Analytics Cookies: Help us understand how visitors use our website

• Google Analytics
• Page view tracking
• User behavior analysis

Marketing Cookies: Used to deliver relevant advertisements

• Google Ads
• Facebook Pixel
• Retargeting campaigns

Preference Cookies: Remember your settings and preferences

• Language preferences
• Contact form auto-fill

Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy > Cookies

Note: Disabling cookies may affect website functionality and your user experience.

Third-Party Cookies

Our website may include content from third parties (Google Maps, social media widgets) that set their own cookies. We do not control these third-party cookies.

9. Third-Party Websites

Our website may contain links to third-party websites, including:

• Google Reviews
• Yelp
• Better Business Bureau (BBB)
• Social media platforms
• Material manufacturer websites
• Insurance company portals

Important: We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

J&B Home Renovations Inc. does not knowingly collect personal information from children under 18 years of age. Our website and services are intended for adults.

If we discover that we have inadvertently collected information from a minor, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately at (773) 968-1331.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request disclosure of:

• Categories of personal information collected
• Sources of information
• Business purposes for collection
• Third parties with whom information is shared
• Specific pieces of information collected

Right to Delete: Request deletion of your personal information (subject to legal exceptions)

Right to Opt-Out: Opt out of the “sale” of personal information (Note: We do not sell personal information)

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To Submit a Request: Call us at (773) 968-1331 or use our website contact form. We will verify your identity before processing requests.

12. Email and Text Message Communications

Marketing Communications

When you provide your email or phone number, you may receive:

• Service appointment confirmations
• Project updates and photos
• Maintenance reminders
• Seasonal tips and educational content
• Promotional offers and discounts

Consent: By pressing ‘Schedule FREE INSPECTION’ or submitting a contact form, you explicitly consent to receive emails and text messages from J&B Home Renovations Inc.

Opting Out

Email: Click “unsubscribe” at the bottom of any marketing email
Text Messages: Reply STOP to any text message
Phone: Call us at (773) 968-1331 to update your preferences

Important: You will continue to receive transactional messages related to scheduled services even if you opt out of marketing communications.

13. Do Not Track Signals

Some browsers have “Do Not Track” (DNT) features. Currently, our website does not respond to DNT signals. We continue to collect information as described in this Privacy Policy regardless of DNT settings.

14. International Data Transfers

J&B Home Renovations Inc. operates primarily in the Chicago, Illinois area. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices
• Technology and security measures
• Legal and regulatory requirements

Notification of Changes:

• Updated “Last Updated” date at the top of this policy
• Email notification for significant changes (if you’re on our contact list)
• Prominent website notice for material changes

Your Continued Use: Continued use of our website or services after changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically. The current version is always available at jandbhomerenovations.com/privacy-policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

J&B Home Renovations Inc.
Phone: (773) 968-1331
License: TGC135760
Website: jandbhomerenovations.com

Service Areas: Chicago North Side and northern suburbs including Skokie, Evanston, Glenview, Wilmette, Lincolnwood, Northbrook, Lincoln Park, Lakeview, Rogers Park, and surrounding areas.

Response Time: We will respond to privacy-related inquiries within 30 days.

17. Consent

By using our website or services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or provide us with your personal information.

For specific data processing activities, we will seek your explicit consent through:

• Checkbox opt-ins on forms
• Email confirmation links
• Verbal consent during phone conversations (recorded when applicable)

You may withdraw your consent at any time by contacting us.

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This Privacy Policy is effective as of October 20, 2025, and applies to all information collected by J&B Home Renovations Inc.